Privacy Notice

Last Updated June 25, 2020

This Privacy Notice explains how Petrabytes Corporation and its affiliates (“Petrabytes”, “we”, “our”, and “us”) collects, uses, shares and otherwise processes your personal information (also known as personal data) in connection with the use of Petrabytes websites and applications that link to this Privacy Notice (the “Sites”), our data processing platform products and services (the “Platform Services”) and in the usual course of business, such as in connection with our events, sales, and marketing activities (collectively, “Petrabytes Services”). It also contains information about your choices and privacy rights.

Information We Collect About You

Information that we collect from or about you includes information you provide, information we collect automatically, and information we receive from other sources.

Information you provide

When using our Petrabytes Services, we may collect certain information, such as your name, email address, phone number, postal address, job title, and company name. We may also collect other information that you provide through your interactions with us, for example if you request information about our Platform Services, interact with our sales team or contact customer support, complete a survey, provide feedback or post comments, register for an event, or take part in marketing activities. We may keep a record of your communications with us and other information you share during the course of the communications.

When you create an account, for example through our Sites or register to use our Platform Services, we may collect your personal information, such as your name and contact information. We may also collect credit card information if chosen by you as a payment method, which may be shared with our third party service providers, including for payment and billing purposes.

Information we collect automatically

We use standard automated data collection tools, such as cookies, web beacons, tracking pixels, tags, and similar tools, to collect information about how people use our Sites and interact with our emails.

For example, when you visit our Sites we (or an authorized third party) may collect certain information from you or your device. This may include information about your computer or device (such as operating system, device identifier, browser language, and Internet Protocol (IP) address), and information about your activities on our Sites (such as how you came to our Sites, access times, the links you click on, and other statistical information). For example, your IP address may be used to derive general location information. We use this information to help us understand how you are using our Sites and how to better provide the Sites to you. We may also use web beacons and pixels in our emails — for example, to notify us when you click on a link in an email. We use these technologies to improve our communications.

The types of data collection tools we use may change over time as technology evolves.

When you use our Platform Services, we automatically collect information about how you are using the Platform Services (“Usage Data”). While most Usage Data is not personal information, it may include information about your account (such as User ID, email address, or Internet Protocol (IP) address) and information about your computer or device (such as browser type and operating system). It may also include information about your activities within the Platform Services, such as the pages or features you access or use, the time spent on those pages or features, search terms entered, commands executed, information about the types and size of files analyzed via the Platform Services, and other statistical information relating to your use of the Platform Services. We collect Usage Data to provide, support and operate the Platform Services, for network and information security, and to better understand how our Authorized Users and Customers are using the Platform Services to improve our products and services.

We may also use the information we collect automatically (for example, IP address and unique device identifiers) to identify the same unique person across Petrabytes Services to provide a more seamless and personalized experience to you.

Information we receive from other sources

We may obtain information about you from third party sources, including resellers, distributors, business partners, event sponsors, security and fraud detection services, social media platforms, and publicly available sources. Examples of information that we receive from third parties include marketing and sales information (such as name, email address, phone number and similar contact information), and purchase, support and other information about your interactions with our Sites and Platform Services. We may combine such information with the information we receive and collect from you.

How We Use Your Information

We use your personal information to provide, maintain, improve and update our Petrabytes Services. Our purposes for collecting your personal information include:

to provide, maintain, deliver and update the Petrabytes Services;
to create and maintain your Petrabytes account;
to measure your use and improve Petrabytes Services, and to develop new products and services;
for billing, payment, or account management; for example, to identify your account and correctly identify your usage of our products and services;
to provide you with customer service and support;
to register and provide you with training and certification programs;
to investigate security issues, prevent fraud, or combat the illegal or controlled uses of our products and services;
for sales phone calls for training and coaching purposes, quality assurance and administration (in accordance with applicable laws), including to analyze sales calls using analytics tools to gain better insights into our interactions with customers;
to send you notifications about the Petrabytes Services, including technical notices, updates, security alerts, administrative messages and invoices;
to respond to your questions, comments, and requests, including to keep in contact with you regarding the products and services you use;
to tailor and send you newsletters, emails and other content to promote our products and services and to allow third party partners (like our event sponsors) to send you marketing communications about their services, in accordance with your preferences;
to personalize your experience when using our Sites and Platform Services;
for advertising purposes; for example, to display and measure advertising on third party websites;
to contact you to conduct surveys and for market research purposes;
to generate and analyze statistical information about how our Sites and Platform Services are used in the aggregate;
for other legitimate interests or lawful business purposes; for example, customer surveys, collecting feedback, and conducting audits;
to comply with our obligations under applicable law, legal process, or government regulation; and
for other purposes, where you have given consent.

How We Share Your Information

We may share your personal information with third parties as follows:

with our affiliates and subsidiaries for the purposes described in this Privacy Notice;
with our service providers who assist us in providing the Petrabytes Services, such as billing, payment card processing, customer support, sales and marketing, and data analysis, subject to confidentiality obligations and the requirement that those service providers do not sell your personal information;
with our service providers who assist us with detecting and preventing fraud, security threats or other illegal or malicious behavior;
with third party business partners, such as resellers, distributors, and/or referral partners, who are involved in providing content, products or services to our prospects or Customers. We may also engage with third party partners who are working with us to organize or sponsor an event to which you have registered, to enable them to contact you about the event or their services (but only where we have a lawful basis to do so, such as your consent where required by applicable law);
with marketing partners, such as advertising providers that tailor online ads to your interests based on information they collect about your online activity (known as interest-based advertising);
with the organization that is sponsoring your training or certification program, for example to notify them of your registration and completion of the course;
when authorized by law or we deem necessary to comply with a legal process;
when required to protect and defend the rights or property of Petrabytes or our Customers, including the security of our Sites, products and services (including the Platform Services);
when necessary to protect the personal safety, property or other rights of the public, Petrabytes or our Customers;
where it has been de-identified, including through aggregation or anonymization; and
when you instruct us to do so.

Contact Us

If you have questions about this Privacy Notice, please contact us at [email protected], or by mail at Petrabytes Corporation, 5555 West Loop South, Suite 535, Bellaire, Texas 77401, USA. For any sensitive or confidential communication, please email [email protected].